Incidents reported on status page for Gigs https://status.gigs.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5a27d50862441b15be885226a5e58f82.png https://status.gigs.com/ en https://status.gigs.com/incident/598363 Sun, 08 Jun 2025 15:00:00 +0000 https://status.gigs.com/incident/598363#9823008c7b979e19364d256d9ff0999f8432a1f5374e68850b539d786066cab9 Maintenance completed https://status.gigs.com/incident/598363 Sun, 08 Jun 2025 05:00:00 -0000 https://status.gigs.com/incident/598363#4d534df8d756e73b0638fe362b5d6dd0c6728061186c70b7c2ed7770d22a920e AT&T has scheduled extended maintenance on Sunday, 2025-06-08 from 05:00 UTC to 15:00 UTC. During this period, usage data will not be delivered, and the Gigs API will not reflect updated usage records for p11. All usage data from this window will be processed and made available once maintenance concludes. https://status.gigs.com/incident/567726 Fri, 16 May 2025 22:45:00 -0000 https://status.gigs.com/incident/567726#63ca4a8677607b1d37c56f759e399f2832cddcdb011eea514689ba31d6b99d9e The affected portings have all been successfully re-submitted. Declined portings can be re-requested by updating the incorrect PIN. https://status.gigs.com/incident/567726 Fri, 16 May 2025 21:38:00 -0000 https://status.gigs.com/incident/567726#aa36252abcabace2defab673621bfb0c75cce0dd42acca1020f611a50218b1c4 Together with AT&T, we’ve identified the root cause of the issue. Newly requested portings are no longer being mistakenly declined. We’re now identifying affected porting requests and will re-submit them on behalf of all impacted customers. Thank you for your patience — we’ll provide another update once this process is complete. https://status.gigs.com/incident/567726 Fri, 16 May 2025 19:01:00 -0000 https://status.gigs.com/incident/567726#d8270b3c7d6be6646e2c51cee065ee60dbe18905f4914e20b1df26b8bf9dbb88 We're continuing to investigate the issue with AT&T and are still working to identify the root cause. We'll provide additional updates as we learn more. https://status.gigs.com/incident/567726 Fri, 16 May 2025 17:25:00 -0000 https://status.gigs.com/incident/567726#fb2949f87be20136ae99817ced2a0aa1c45f0d48e7ae374a199f02919fa913ff We're observing a marked increased in the rate of declined ports on AT&T due to incorrect PIN errors, which we believe to be an error. We are working with AT&T to identify the root cause of the issue and will provide additional updates until the issue is resolved. https://status.gigs.com/incident/562159 Tue, 13 May 2025 09:28:00 -0000 https://status.gigs.com/incident/562159#e621b6875b8560e4a90ab3a0458c0bc93b4e3070f96c204f1137360789181e3c We have identified the root cause of the issue and have fixed it. https://status.gigs.com/incident/562159 Tue, 13 May 2025 09:28:00 -0000 https://status.gigs.com/incident/562159#e621b6875b8560e4a90ab3a0458c0bc93b4e3070f96c204f1137360789181e3c We have identified the root cause of the issue and have fixed it. https://status.gigs.com/incident/562159 Tue, 13 May 2025 09:28:00 -0000 https://status.gigs.com/incident/562159#e621b6875b8560e4a90ab3a0458c0bc93b4e3070f96c204f1137360789181e3c We have identified the root cause of the issue and have fixed it. https://status.gigs.com/ Tue, 13 May 2025 09:27:03 +0000 https://status.gigs.com/#398a9967df51a21e1961c1a94d365ee139d9d6b7090c52da913e43eabcb2ad31 Connect recovered https://status.gigs.com/ Tue, 13 May 2025 09:19:32 +0000 https://status.gigs.com/#398a9967df51a21e1961c1a94d365ee139d9d6b7090c52da913e43eabcb2ad31 Connect went down https://status.gigs.com/incident/562159 Tue, 13 May 2025 09:19:00 -0000 https://status.gigs.com/incident/562159#16e48379e68ea1cd8b3964e85b1e15afe90ff66cf8c4393cc68adb2bcc644e43 We're seeing an increase in errors across API, Connect and Dashboard. Engineers are looking into it. https://status.gigs.com/incident/562159 Tue, 13 May 2025 09:19:00 -0000 https://status.gigs.com/incident/562159#16e48379e68ea1cd8b3964e85b1e15afe90ff66cf8c4393cc68adb2bcc644e43 We're seeing an increase in errors across API, Connect and Dashboard. Engineers are looking into it. https://status.gigs.com/incident/562159 Tue, 13 May 2025 09:19:00 -0000 https://status.gigs.com/incident/562159#16e48379e68ea1cd8b3964e85b1e15afe90ff66cf8c4393cc68adb2bcc644e43 We're seeing an increase in errors across API, Connect and Dashboard. Engineers are looking into it. https://status.gigs.com/incident/554232 Sun, 04 May 2025 15:00:36 +0000 https://status.gigs.com/incident/554232#021427edf232e96144b048f90809fc7a55f28760d58ad5b00f0cd3a0cc0a9d93 Maintenance completed https://status.gigs.com/incident/554232 Sun, 04 May 2025 15:00:36 +0000 https://status.gigs.com/incident/554232#021427edf232e96144b048f90809fc7a55f28760d58ad5b00f0cd3a0cc0a9d93 Maintenance completed https://status.gigs.com/incident/554232 Sun, 04 May 2025 15:00:36 +0000 https://status.gigs.com/incident/554232#021427edf232e96144b048f90809fc7a55f28760d58ad5b00f0cd3a0cc0a9d93 Maintenance completed https://status.gigs.com/incident/554232 Sun, 04 May 2025 15:00:36 +0000 https://status.gigs.com/incident/554232#021427edf232e96144b048f90809fc7a55f28760d58ad5b00f0cd3a0cc0a9d93 Maintenance completed https://status.gigs.com/incident/554232 Sun, 04 May 2025 05:00:36 -0000 https://status.gigs.com/incident/554232#022895002ae52a8cf7820932085f8f867bd7d8462a8979aa1b7fc7db3b9d5e36 AT&T has announced an extended maintenance window on 2025-05-04 from 05:00 UTC to 15:00 UTC, during which usage data won't be available. The usage occurring in this time frame will be made available as soon as the maintenance window concludes. https://status.gigs.com/incident/554232 Sun, 04 May 2025 05:00:36 -0000 https://status.gigs.com/incident/554232#022895002ae52a8cf7820932085f8f867bd7d8462a8979aa1b7fc7db3b9d5e36 AT&T has announced an extended maintenance window on 2025-05-04 from 05:00 UTC to 15:00 UTC, during which usage data won't be available. The usage occurring in this time frame will be made available as soon as the maintenance window concludes. https://status.gigs.com/incident/554232 Sun, 04 May 2025 05:00:36 -0000 https://status.gigs.com/incident/554232#022895002ae52a8cf7820932085f8f867bd7d8462a8979aa1b7fc7db3b9d5e36 AT&T has announced an extended maintenance window on 2025-05-04 from 05:00 UTC to 15:00 UTC, during which usage data won't be available. The usage occurring in this time frame will be made available as soon as the maintenance window concludes. https://status.gigs.com/incident/554232 Sun, 04 May 2025 05:00:36 -0000 https://status.gigs.com/incident/554232#022895002ae52a8cf7820932085f8f867bd7d8462a8979aa1b7fc7db3b9d5e36 AT&T has announced an extended maintenance window on 2025-05-04 from 05:00 UTC to 15:00 UTC, during which usage data won't be available. The usage occurring in this time frame will be made available as soon as the maintenance window concludes. https://status.gigs.com/incident/547281 Fri, 18 Apr 2025 11:25:00 -0000 https://status.gigs.com/incident/547281#84e5e4dcd96f8c65b2c4eec00ad560413ab4bca21b4d62d21c839be61a79deda AT&T has resolved the issue and new subscription activations are being processed normally. Previous activation attempts are being re-processed. We will continue to monitor the recovery. https://status.gigs.com/incident/547281 Fri, 18 Apr 2025 09:38:00 -0000 https://status.gigs.com/incident/547281#e1e3cf3e3d2493f5928270e2c1328015198109304ed829a6ac78dd8a1518e897 AT&T is currently experiencing a service degradation, which is leading to intermittent activation delays. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/534705 Wed, 26 Mar 2025 05:00:00 -0000 https://status.gigs.com/incident/534705#089ef5f45c86f664ff567088cae17483ce0f97ef35789849f4a71a3d7a2451f4 All systems are back to operational. Invoices can be viewed in Connect again and emails for new invoices are sent again. There has been no data loss, all invoices created in the affected time window can be viewed through Connect. https://status.gigs.com/incident/534705 Wed, 26 Mar 2025 00:40:00 -0000 https://status.gigs.com/incident/534705#b1fd04113806ef1e6e97b2031f1aec88c7ab9ea3378a774c8b021081cac73ea2 We're investigating an issue that causes invoices not being displayed in Connect. This also affects emails that send the invoices as attachments; these emails are not sent at this time. https://status.gigs.com/incident/527626 Sun, 16 Mar 2025 14:00:01 +0000 https://status.gigs.com/incident/527626#ddef623138ee05503e83520d804468c5542292b67a1cbe79cf30109c19a8676a Maintenance completed https://status.gigs.com/incident/527626 Sat, 15 Mar 2025 21:00:01 -0000 https://status.gigs.com/incident/527626#23b8a648d312009c16196072f40ae90cc378470dc5ba042e95751c516d1ed139 Telefonica O2 has announced an extended maintenance window from 2025-03-15 21:00 UTC to 2025-03-16 14:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to process all subscription creation and cancellation requests and automatically retry them until completion. https://status.gigs.com/incident/523769 Thu, 06 Mar 2025 04:07:00 -0000 https://status.gigs.com/incident/523769#6262c0400815ae8c622137552857170fd6a9d1f90ad6a7ed64a46e0e3e927873 Stripe has resolved the incident, and new purchases are now available again. This affected some of our Connect users, which encountered unrecoverable errors during checkout. https://status.gigs.com/incident/523769 Thu, 06 Mar 2025 04:07:00 -0000 https://status.gigs.com/incident/523769#6262c0400815ae8c622137552857170fd6a9d1f90ad6a7ed64a46e0e3e927873 Stripe has resolved the incident, and new purchases are now available again. This affected some of our Connect users, which encountered unrecoverable errors during checkout. https://status.gigs.com/incident/523769 Thu, 06 Mar 2025 00:10:00 -0000 https://status.gigs.com/incident/523769#f58f630a5d419a5bed66a4c680b88d38d86e7f670e64b57d7eef74998d876e28 We are currently experiencing an elevated number of errors when creating new purchases in Connect due to an issue in Stripe. https://status.gigs.com/incident/523769 Thu, 06 Mar 2025 00:10:00 -0000 https://status.gigs.com/incident/523769#f58f630a5d419a5bed66a4c680b88d38d86e7f670e64b57d7eef74998d876e28 We are currently experiencing an elevated number of errors when creating new purchases in Connect due to an issue in Stripe. https://status.gigs.com/incident/521913 Mon, 03 Mar 2025 13:22:00 -0000 https://status.gigs.com/incident/521913#50bf7187809739495692d6ae299385a5ac4b0ed0f687ada2058acafbd2ed5073 We have rolled back our systems to a working version, systems are back in operational status. https://status.gigs.com/incident/521913 Mon, 03 Mar 2025 13:20:00 -0000 https://status.gigs.com/incident/521913#b1aea15791816493d02565e1cf1cfe4bdf83f5f67953fdcc82372b419f0bf621 We're investigating a wider outage of the Connect app. We will update this page as soon as we have updates, alternatively latest at 2:50 pm CET. https://status.gigs.com/incident/519196 Wed, 26 Feb 2025 21:03:00 -0000 https://status.gigs.com/incident/519196#fd63e0aeeab12887bc5f6587171602f25c3fb0c90d9bdbf67df6435d3745eb06 AT&T has resolved the issue and new subscription activations are being processed normally. Previous activation attempts are being re-processed. We will continue to monitor the recovery. https://status.gigs.com/incident/519196 Wed, 26 Feb 2025 18:28:00 -0000 https://status.gigs.com/incident/519196#263371a37c1ebc97ebb5025c45b9a9161b6a1ccf66c6bb44db1fe25f1156e3b1 AT&T has identified the issue and is working to restore service availability. Subscription activations are still experiencing intermittent delays and will be re-processed as soon as possible. We will continue to provide updates as they become available. https://status.gigs.com/incident/519196 Wed, 26 Feb 2025 15:08:00 -0000 https://status.gigs.com/incident/519196#3f4efc794be8a7bbc3d0592fd1b1319938068529aac54ca68df65909bb9a5adb We are continuing to see delays with AT&T subscription activations. All delayed activations will be re-processed when the issue has been resolved, we will provide additional updates as they become available. https://status.gigs.com/incident/519196 Wed, 26 Feb 2025 11:00:00 -0000 https://status.gigs.com/incident/519196#d2223988c4d0c3e4971b8326afc58be27d9e8737ff1bf837f424ae04190adf20 AT&T continues to investigate the issue. We will provide additional updates as they become available. https://status.gigs.com/incident/519196 Wed, 26 Feb 2025 07:46:00 -0000 https://status.gigs.com/incident/519196#2d57fa3191d509aba35e9c7c6b828e78fa79c78aee0e031b12c1bdd32d03df8f AT&T is currently experiencing a service degradation, which is leading to intermittent activation delays. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/507677 Wed, 05 Feb 2025 13:46:00 -0000 https://status.gigs.com/incident/507677#b09e2e0b1325f43d3b5f1a0bda4255da4487d37189510da0f2e336a8316e798b We are seeing the Issue being resolved by the provider. All pending subscriptions have been processed successfully. https://status.gigs.com/incident/507677 Wed, 05 Feb 2025 07:00:00 -0000 https://status.gigs.com/incident/507677#d953f6e8019867b7d755c2eeb8c370978d36c5201a1564726abcbd0c9bb5a206 AT&T is currently experiencing a service degradation, which is leading to delayed subscription activations. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/476720 Thu, 12 Dec 2024 22:00:00 -0000 https://status.gigs.com/incident/476720#80e271aba0f1f50ea8ffb4055a38f86cbf02be14492fd75f36cec95b055fa31b Our provider has reported that the issue has been resolved. All pending subscriptions have been processed successfully. https://status.gigs.com/incident/476720 Thu, 12 Dec 2024 19:22:00 -0000 https://status.gigs.com/incident/476720#63e9637f3e869e805388e8b6c57c5a16f8da9fa70a6d130f12a3f8da2103d5cc Our provider has identified the underlying issue and is looking to rectify it as soon as possible. We have already seen some service recovery, but will continue to monitor the situation closely until it has been fully addressed. https://status.gigs.com/incident/476720 Thu, 12 Dec 2024 16:48:00 -0000 https://status.gigs.com/incident/476720#57f18507730e1b832d85a5658e68da2804c899a8df58254b5e238287dff7d98b AT&T is currently experiencing a service degradation, which is leading to delayed subscription activations. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/472375 Fri, 06 Dec 2024 21:57:00 -0000 https://status.gigs.com/incident/472375#541bcc730baac3683a69edc2cc61842af2dd242e7a56276f026377c2587693ee AT&T has reported that the issue has been resolved. Pending activations are now being re-processed. We will share further updates as needed. https://status.gigs.com/incident/472375 Fri, 06 Dec 2024 19:49:00 -0000 https://status.gigs.com/incident/472375#e33569d1be999e8322efcebb9f3820d041df4e71a135efa74e0cc7d31ea562b9 AT&T continues to investigate the issue. We will provide additional updates as they become available. https://status.gigs.com/incident/472375 Fri, 06 Dec 2024 17:30:00 -0000 https://status.gigs.com/incident/472375#2dde69635b0ec3480c5e31410e7c72661ba4b0e487524fe77e17515e66d61422 We are continuing to see intermittent delays with AT&T subscription activations. All delayed activations will be re-processed when the issue has been resolved. https://status.gigs.com/incident/472375 Fri, 06 Dec 2024 16:39:00 -0000 https://status.gigs.com/incident/472375#a6064ea29e5c307273435097f26bea2e1d6e60a7e9c252e56dc56b581cab4049 AT&T subscription activations are experiencing intermittent delays. AT&T is investigating the issue and we will re-process any pending subscriptions after service is restored. We will continue to provide regular updates. https://status.gigs.com/incident/472375 Thu, 05 Dec 2024 20:28:00 -0000 https://status.gigs.com/incident/472375#e8298598ca2799205b99657167f44eee6cfb5eb05f90a362f2567d8a662b55c8 We have received confirmation from AT&T that the issue is resolved. https://status.gigs.com/incident/472375 Thu, 05 Dec 2024 18:15:00 -0000 https://status.gigs.com/incident/472375#64e5a700f8746e6e0b9f13e3010a7825cf2f12e46cfe7a58d2cf0c15708f1fc0 Both new and delayed AT&T subscription activations are currently being processed. We will continue to monitor and provide regular updates until AT&T confirms the issue is resolved. https://status.gigs.com/incident/472375 Thu, 05 Dec 2024 17:02:00 -0000 https://status.gigs.com/incident/472375#0f35a024a5f192608f18b3bd1963aad6a1eb5bfea8b8ba0c69486bd75b497f17 AT&T is reporting that this service degradation has re-occurred and is investigating the issue. Subscription activations are currently delayed and will be re-processed after the issue is resolved. We will continue to provide regular updates. https://status.gigs.com/incident/472375 Wed, 04 Dec 2024 20:03:00 -0000 https://status.gigs.com/incident/472375#e3b516d5b9e94b6a470a6bc2b815ea8faa977b81f2dffe160e40a4db79042e7f AT&T has confirmed that the issue is resolved and any pending subscriptions related to the service degradation have been processed. https://status.gigs.com/incident/472375 Wed, 04 Dec 2024 19:03:00 -0000 https://status.gigs.com/incident/472375#cec7e1beaa03ffe7f9796f26d20684fff2e7228946cf8ed2f24415c98c94cf29 AT&T subscription activations are again being processed. We will continue to monitor the situation. https://status.gigs.com/incident/472375 Wed, 04 Dec 2024 18:06:00 -0000 https://status.gigs.com/incident/472375#98b21ec2dfdac31315be7425a9c7b374f380d2d9ca3158b3fcb82ed95b8e6077 AT&T is currently experiencing a service degradation, which is currently delaying subscription activations. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:15:23 +0000 https://status.gigs.com/incident/465843#c194b9baa469107b39f53cfcfa9a83a8cfe365cf726f6906386d242fe7b3793b Maintenance completed https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:15:23 -0000 https://status.gigs.com/incident/465843#b055818c23f5571d17cd712faf257de08f0aa3c0701b59710ef35d4b983d9d9d We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Tuesday November 26 between 08:00 - 08:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:15:23 +0000 https://status.gigs.com/incident/465843#c194b9baa469107b39f53cfcfa9a83a8cfe365cf726f6906386d242fe7b3793b Maintenance completed https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:15:23 -0000 https://status.gigs.com/incident/465843#b055818c23f5571d17cd712faf257de08f0aa3c0701b59710ef35d4b983d9d9d We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Tuesday November 26 between 08:00 - 08:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:15:23 +0000 https://status.gigs.com/incident/465843#c194b9baa469107b39f53cfcfa9a83a8cfe365cf726f6906386d242fe7b3793b Maintenance completed https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:15:23 -0000 https://status.gigs.com/incident/465843#b055818c23f5571d17cd712faf257de08f0aa3c0701b59710ef35d4b983d9d9d We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Tuesday November 26 between 08:00 - 08:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:00:31 -0000 https://status.gigs.com/incident/465843#b055818c23f5571d17cd712faf257de08f0aa3c0701b59710ef35d4b983d9d9d We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Tuesday November 26 between 08:00 - 08:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:00:31 -0000 https://status.gigs.com/incident/465843#b055818c23f5571d17cd712faf257de08f0aa3c0701b59710ef35d4b983d9d9d We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Tuesday November 26 between 08:00 - 08:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/465843 Tue, 26 Nov 2024 08:00:31 -0000 https://status.gigs.com/incident/465843#b055818c23f5571d17cd712faf257de08f0aa3c0701b59710ef35d4b983d9d9d We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Tuesday November 26 between 08:00 - 08:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/460770 Thu, 14 Nov 2024 11:39:00 -0000 https://status.gigs.com/incident/460770#7c32ff82a33607bc80e2272001e1402966ddb60e47885c756c67ef4bb305c409 We are seeing recovery in the processing of AT&T usage records and will continue to monitor the situation closely. https://status.gigs.com/incident/460770 Wed, 13 Nov 2024 19:43:00 -0000 https://status.gigs.com/incident/460770#d7ffa103698a481f126d40b542528675d1c030ae863e0eddc0b1987c039b61ef Our provider is still root causing the underlying issue, but has offered a work around in the interim. We will continue to collaborate with them on this until functionality has been fully restored. https://status.gigs.com/incident/460770 Wed, 13 Nov 2024 12:21:00 -0000 https://status.gigs.com/incident/460770#820ffa91bdbfb515b63d64afc4f4b7fd2078e1b7a2e4fd745255173d81f05ba6 We are currently experiencing a delay in processing AT&T usage data. We are working with our provider to address this issue as soon as possible. https://status.gigs.com/incident/441786 Wed, 09 Oct 2024 15:07:00 -0000 https://status.gigs.com/incident/441786#923736697153fe4dbbdb8dc347a212a875bd7e6c34705466c05a6d77cb75601e The underlying T-Mobile API issue has been resolved. Pending operations have been successfully processed. We apologize for any inconvenience this issue may have caused you and your team, and thank you for your patience. We will continue to monitor service recovery. https://status.gigs.com/incident/441786 Wed, 09 Oct 2024 12:09:00 -0000 https://status.gigs.com/incident/441786#f349a5f79b10797ef2be7237b731038cc11e1b020b828d916ef224d1a1de8438 T-Mobile is currently experiencing a service degradation, which is delaying the activation of new subscriptions. Our system will automatically process all pending subscriptions once the issue has been resolved. Our currented estimated resolution time for this is 9am ET. https://status.gigs.com/incident/437998 Wed, 02 Oct 2024 06:09:00 -0000 https://status.gigs.com/incident/437998#0b9f67bd02082305c8309ac5bfcbf5e59020ab250295f0823dc742eaf9409966 We have taken first measures to mitigate the problem which are showing success. Observed error rates are decreasing towards zero. Our engineers will keep investigation the issue to figure out the root cause for the degradation. https://status.gigs.com/incident/437998 Wed, 02 Oct 2024 06:09:00 -0000 https://status.gigs.com/incident/437998#0b9f67bd02082305c8309ac5bfcbf5e59020ab250295f0823dc742eaf9409966 We have taken first measures to mitigate the problem which are showing success. Observed error rates are decreasing towards zero. Our engineers will keep investigation the issue to figure out the root cause for the degradation. https://status.gigs.com/incident/437998 Wed, 02 Oct 2024 06:09:00 -0000 https://status.gigs.com/incident/437998#0b9f67bd02082305c8309ac5bfcbf5e59020ab250295f0823dc742eaf9409966 We have taken first measures to mitigate the problem which are showing success. Observed error rates are decreasing towards zero. Our engineers will keep investigation the issue to figure out the root cause for the degradation. https://status.gigs.com/incident/437998 Wed, 02 Oct 2024 05:02:00 -0000 https://status.gigs.com/incident/437998#17d6ba13fd6efe2144c44b61934b69a99f614cea44130ac0b162fafacb54e408 We are currently experiencing increased response times and intermittent timeouts across our API. Our team is actively investigating the issue and working to resolve it as quickly as possible. The degradation of our API also affects Dashboard and Connect. We apologize for any inconvenience this may cause. Will will updated this status as soon as we learn more but no later than 6:30 AM UTC. https://status.gigs.com/incident/437998 Wed, 02 Oct 2024 05:02:00 -0000 https://status.gigs.com/incident/437998#17d6ba13fd6efe2144c44b61934b69a99f614cea44130ac0b162fafacb54e408 We are currently experiencing increased response times and intermittent timeouts across our API. Our team is actively investigating the issue and working to resolve it as quickly as possible. The degradation of our API also affects Dashboard and Connect. We apologize for any inconvenience this may cause. Will will updated this status as soon as we learn more but no later than 6:30 AM UTC. https://status.gigs.com/incident/437998 Wed, 02 Oct 2024 05:02:00 -0000 https://status.gigs.com/incident/437998#17d6ba13fd6efe2144c44b61934b69a99f614cea44130ac0b162fafacb54e408 We are currently experiencing increased response times and intermittent timeouts across our API. Our team is actively investigating the issue and working to resolve it as quickly as possible. The degradation of our API also affects Dashboard and Connect. We apologize for any inconvenience this may cause. Will will updated this status as soon as we learn more but no later than 6:30 AM UTC. https://status.gigs.com/incident/427218 Wed, 11 Sep 2024 00:14:00 -0000 https://status.gigs.com/incident/427218#009b76bff2c3916d3ea4d9ea127c04313d2c9c340c2c4ce96981aa3b521a4fbe The underlying AT&T API issue has been resolved. Pending operations have been successfully processed. We apologize for any inconvenience this issue may have caused you and your team, and thank you for your patience. We will continue to monitor service recovery. https://status.gigs.com/incident/427218 Tue, 10 Sep 2024 19:01:00 -0000 https://status.gigs.com/incident/427218#bb7d3e72f6f08fc680ce0f9cfdb908dd408e8e737afb26057de6a4dd4b661242 AT&T has identified the source of the outage and is currently working on a resolution. We will provide additional updates as we learn more. https://status.gigs.com/incident/427218 Tue, 10 Sep 2024 17:45:00 -0000 https://status.gigs.com/incident/427218#cb0eac86ab84fb7b280f6e368b82c3941a9e798b075ac44ec351840a681e6df6 AT&T is currently experiencing a service outage, which is delaying the activation of new subscriptions, addons and other operations. Once the issue has been resolved, our system will automatically process all pending subscriptions until they are successfully activated. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 17:18:00 -0000 https://status.gigs.com/incident/427193#425622f9f5ffea7ec13ab845bd89a5b0c831bbaa15238c75e568f3b44ea946f4 We have identified the root cause and implemented a fix that has returned response times to normal. We continue to closely monitor our services and response times. Thank you for your patience. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 17:18:00 -0000 https://status.gigs.com/incident/427193#425622f9f5ffea7ec13ab845bd89a5b0c831bbaa15238c75e568f3b44ea946f4 We have identified the root cause and implemented a fix that has returned response times to normal. We continue to closely monitor our services and response times. Thank you for your patience. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 17:18:00 -0000 https://status.gigs.com/incident/427193#425622f9f5ffea7ec13ab845bd89a5b0c831bbaa15238c75e568f3b44ea946f4 We have identified the root cause and implemented a fix that has returned response times to normal. We continue to closely monitor our services and response times. Thank you for your patience. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 17:08:00 -0000 https://status.gigs.com/incident/427193#3ca963d1dae8f53ccca96ee0b045257d2eb7ff4447ba6d4ca6f69cca04e4441d Our engineers are still investigating the problem and have taken some initial steps to reduce system load. We will provide an update as soon as we have identified the cause and implemented a fix, but no later than 17:45 UTC. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 17:08:00 -0000 https://status.gigs.com/incident/427193#3ca963d1dae8f53ccca96ee0b045257d2eb7ff4447ba6d4ca6f69cca04e4441d Our engineers are still investigating the problem and have taken some initial steps to reduce system load. We will provide an update as soon as we have identified the cause and implemented a fix, but no later than 17:45 UTC. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 17:08:00 -0000 https://status.gigs.com/incident/427193#3ca963d1dae8f53ccca96ee0b045257d2eb7ff4447ba6d4ca6f69cca04e4441d Our engineers are still investigating the problem and have taken some initial steps to reduce system load. We will provide an update as soon as we have identified the cause and implemented a fix, but no later than 17:45 UTC. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 16:29:00 -0000 https://status.gigs.com/incident/427193#3d45d08f68700f565b8e454ed0479d16b61c01c5fb7de16dc52d63e4298e2062 We are currently experiencing increased response times and intermittent timeouts across our API. Our team is actively investigating the issue and working to resolve it as quickly as possible. The degradation of our API also affects Dashboard and Connect. We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience and understanding. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 16:29:00 -0000 https://status.gigs.com/incident/427193#3d45d08f68700f565b8e454ed0479d16b61c01c5fb7de16dc52d63e4298e2062 We are currently experiencing increased response times and intermittent timeouts across our API. Our team is actively investigating the issue and working to resolve it as quickly as possible. The degradation of our API also affects Dashboard and Connect. We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience and understanding. https://status.gigs.com/incident/427193 Tue, 10 Sep 2024 16:29:00 -0000 https://status.gigs.com/incident/427193#3d45d08f68700f565b8e454ed0479d16b61c01c5fb7de16dc52d63e4298e2062 We are currently experiencing increased response times and intermittent timeouts across our API. Our team is actively investigating the issue and working to resolve it as quickly as possible. The degradation of our API also affects Dashboard and Connect. We apologize for any inconvenience this may cause and will provide updates as soon as more information becomes available. Thank you for your patience and understanding. https://status.gigs.com/incident/424729 Thu, 05 Sep 2024 16:32:00 -0000 https://status.gigs.com/incident/424729#628a6fd6fb6757ff7c96ffa6fb224bdda4fec7cce2143c04209f14f6166b6200 The underlying AT&T API issue has been identified and corrected. Pending operations have been successfully processed. We apologize for any inconvenience this issue may have caused you and your team, and thank you for your patience. We will continue to monitor service recovery. https://status.gigs.com/incident/424729 Thu, 05 Sep 2024 14:30:00 -0000 https://status.gigs.com/incident/424729#39041f8945514129d23d0e44bf9dfd3648d41bbedba291e63f09c6f185f3532a AT&T is currently experiencing a degradation of their API. While this does not currently impact the connectivity of existing users or the ability to activate new subscriptions, the following Gigs features may not work for provider `p9`: - Requesting port-out credentials - Performing scheduled subscription changes - Ending subscriptions resulting in suspension of network connectivity - Activating subscriptions using previously used SIMs Where possible, these actions will automatically be retried by our system and should successfully complete after API service is fully restored. We will continue to work with AT&T on a solution and will provide updates as we can. https://status.gigs.com/incident/411413 Thu, 15 Aug 2024 04:00:00 +0000 https://status.gigs.com/incident/411413#13e150ecead8747cdf7af7b73abafff36ef20d32b83ccf0a33056465e5102f03 Maintenance completed https://status.gigs.com/incident/411413 Wed, 14 Aug 2024 20:00:00 -0000 https://status.gigs.com/incident/411413#88d2ecd49cfbcda703e6b3f6038b640e81d42c56ee80bf31a731a6687a55cb66 Telefonica O2 has announced an extended maintenance window from 2024-08-14 20:00 UTC to 2024-08-15 04:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to process all subscription creation and cancellation requests and automatically retry them until completion. https://status.gigs.com/incident/411411 Mon, 12 Aug 2024 05:30:00 +0000 https://status.gigs.com/incident/411411#5c9d4bee3da88a37c1df8563279c554a30e0f7a696c7a2e695830b3bd85567cc Maintenance completed https://status.gigs.com/incident/411411 Mon, 12 Aug 2024 02:30:00 -0000 https://status.gigs.com/incident/411411#7424d384a9626cb351437f41071227e354b589e7c77fff886ab31e216e3b9082 Telefonica O2 has announced an extended maintenance window from 2024-08-12 02:30 UTC to 2024-08-12 05:30 UTC, during which it won't be possible to activate subscriptions. Our system will continue to process all subscription creation and cancellation requests and automatically retry them until completion. https://status.gigs.com/incident/411410 Sun, 11 Aug 2024 08:00:00 +0000 https://status.gigs.com/incident/411410#c9ce34120db9fef4bcf4f3492ee2e6307c2251c991d737342cfa5be25b9a6a16 Maintenance completed https://status.gigs.com/incident/411410 Sat, 10 Aug 2024 20:00:00 -0000 https://status.gigs.com/incident/411410#1b8f7c9d3f74fd149929241186fc8dfdc572c4a62831cf4989afb02ee9b9bb3c Telefonica O2 has announced an extended maintenance window from 2024-08-10 20:00 UTC to 2024-08-11 08:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to process all subscription creation and cancellation requests and automatically retry them until completion. https://status.gigs.com/incident/411407 Sat, 10 Aug 2024 12:00:00 +0000 https://status.gigs.com/incident/411407#7e1111dc0d777981ca215bda99f2a3585d9fc5729a7374db26205e4890575399 Maintenance completed https://status.gigs.com/incident/411407 Sat, 10 Aug 2024 04:00:00 -0000 https://status.gigs.com/incident/411407#d37539353c5d1f9f898d0a3868ffa3812c58cba1d91b38a01fcba8008acdf045 Telefonica O2 has announced an extended maintenance window from 2024-08-10 4:00 UTC to 2024-08-10 12:00 UTC, during which usage data delivery is expected to be delayed. Subscription activations are expected to function normally. Our system will process all the delayed usage data once they are delivered. https://status.gigs.com/incident/389939 Thu, 27 Jun 2024 14:42:00 -0000 https://status.gigs.com/incident/389939#6f553da7c6a8de26a6753d3dcf82acccd62a502d665ab800772391a22832c574 We have identified and addressed the underlying issue and newly created subscriptions are now activating normally. We will continue to process existing pending subscriptions until they are successfully activated. https://status.gigs.com/incident/389939 Thu, 27 Jun 2024 10:59:00 -0000 https://status.gigs.com/incident/389939#dbe44e9291ee128ee2eb5d822612ccf0473394e5dec91ad07a0b6266fe03864e We're continuing to work with AT&T on a resolution to delays in subscription activations. All pending subscriptions will be processed automatically once the root cause is identified and resolved. Thank you for your continued patience. https://status.gigs.com/incident/389939 Wed, 26 Jun 2024 22:24:00 -0000 https://status.gigs.com/incident/389939#7b748930db76fe60b6ffbc84254fb22a337157d86caed6344d757d45344f90ea Gigs is currently experiencing a service degradation, which is delaying the activation of new AT&T subscriptions. We’re investigating with the service provider as a priority and once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/387455 Sun, 23 Jun 2024 13:00:00 +0000 https://status.gigs.com/incident/387455#83f52e33965d065ff4c4068eae3930756b45be1e392f8549e0a0d9cf7eb295a1 Maintenance completed https://status.gigs.com/incident/387455 Sat, 22 Jun 2024 20:00:00 -0000 https://status.gigs.com/incident/387455#7cff98ebd61d219fd731049b81f3f3b3732553de9a60772bb4584bc27fde7b87 Telefonica O2 has announced an extended maintenance window from 2024-06-22 20:00 UTC to 2024-06-23 13:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to process all subscription creation and cancellation requests and automatically retry them until completion. https://status.gigs.com/incident/340362 Sun, 17 Mar 2024 14:00:00 +0000 https://status.gigs.com/incident/340362#d909a1a7191acc71414149d4a19285492bb2da46db5619b81c62338ec53ad401 Maintenance completed https://status.gigs.com/incident/340362 Sat, 16 Mar 2024 21:00:00 -0000 https://status.gigs.com/incident/340362#01e4227849a7517b1a2b0ca7d490106ae285c685044c64fd9fe3e5db0068e8ef Telefonica O2 has announced an extended maintenance window from 2024-03-16 21:00 UTC to 2024-03-17 14:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to process all subscription creation and cancellation requests and automatically retry them until completion. https://status.gigs.com/incident/330541 Sun, 25 Feb 2024 14:00:00 +0000 https://status.gigs.com/incident/330541#8c33af484538e0ce62708d18993e5c1a11bc9dd1c4de86114a5016d4d8472a78 Maintenance completed https://status.gigs.com/incident/330541 Sat, 24 Feb 2024 21:00:00 -0000 https://status.gigs.com/incident/330541#de342e9f8c32544cfacde34ee00829c54cf407033b426adc8e137f32f3d2384c Telefonica O2 has announced an extended maintenance window from 2024-02-24 21:00 UTC to 2024-02-25 14:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion. https://status.gigs.com/incident/330540 Sat, 24 Feb 2024 07:00:00 +0000 https://status.gigs.com/incident/330540#632456a71d2ca870b01d6c939bbdb5e4d319cff671898744159fcd548b93239f Maintenance completed https://status.gigs.com/incident/330540 Fri, 23 Feb 2024 21:00:00 -0000 https://status.gigs.com/incident/330540#633e2908e7734bd9e163562168f0e7d4323d0e38751e8f10688f1a2ae52820da Telefonica O2 has announced an extended maintenance window from 2024-02-23 23:00 UTC to 2024-02-24 07:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion. https://status.gigs.com/incident/330573 Thu, 22 Feb 2024 20:46:00 -0000 https://status.gigs.com/incident/330573#f4504e985a6c40e950662634a6e4c9d28b0f869068094e58a0ce782293912a11 Both AT&T and T-Mobile are reporting that their networks are now operating normally. There was no impact on Gigs services throughout this period and activations continue to proceed normally. https://status.gigs.com/incident/330573 Thu, 22 Feb 2024 16:26:00 -0000 https://status.gigs.com/incident/330573#00b3c49862d6bda4efb0d876b05cb19220c99c26b1255727c7f0afc18e359374 We are aware of issues on the AT&T and T-Mobile networks. Currently we have not seen any direct impact on Gigs services but we are actively monitoring and will update immediately should that change. https://status.gigs.com/incident/327712 Fri, 16 Feb 2024 15:28:00 -0000 https://status.gigs.com/incident/327712#b8242079d2b6c2ca594323f5d300099c395b27debf3c2dc934e7fa76b7e5da6e The issue with new subscriptions activation has been resolved, and all affected subscriptions have been activated or are currently in the activation process. We apologize for any inconvenience this issue may have caused you and your team, and thank you for your patience. We will continue to monitor the recovery. https://status.gigs.com/incident/327712 Fri, 16 Feb 2024 13:34:00 -0000 https://status.gigs.com/incident/327712#84705f4571dcd6d2ed615157009007a760b71bcbe5633b1b65e46835441cc954 We're continuing to work with AT&T on a resolution to delays in subscription activations. All pending subscriptions will be processed automatically once the root cause is identified and resolved. Thank you for your continued patience. https://status.gigs.com/incident/327712 Fri, 16 Feb 2024 11:54:00 -0000 https://status.gigs.com/incident/327712#51f8019eb24833c1bd24e31a65bfc640cb75366165be311fd60bf7aac1cdb951 Gigs is currently experiencing a service degradation, which is delaying the activation of new AT&T subscriptions. We’re investigating with the service provider as a priority and once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/304885 Mon, 25 Dec 2023 21:25:00 -0000 https://status.gigs.com/incident/304885#0f02f1ea192163cf0c2f003625c8b6ae382b80cc77944d8b3c6998d8395c13e4 We have identified and addressed the underlying issue and newly created subscriptions are now activating normally. We will continue to process existing pending subscriptions until they are successfully activated. https://status.gigs.com/incident/304885 Mon, 25 Dec 2023 17:00:00 -0000 https://status.gigs.com/incident/304885#cb75900221602bfa38646f73d0c1bee9d7d521f2e2aa14be9f7650427b88b5de We are experiencing delayed activations for some subscriptions due to an event processing issue. Our engineers are looking into the problem. Once the issue has been resolved, our system will automatically process all pending subscriptions until they are successfully activated. https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:31:40 -0000 https://status.gigs.com/incident/299326#724e189297dbe7a05483d3b8949be28a79aafc1326ed4262aca5fa8b600db1ab We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Wednesday December 13 between 11:00 - 11:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:31:40 -0000 https://status.gigs.com/incident/299326#724e189297dbe7a05483d3b8949be28a79aafc1326ed4262aca5fa8b600db1ab We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Wednesday December 13 between 11:00 - 11:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:31:40 -0000 https://status.gigs.com/incident/299326#724e189297dbe7a05483d3b8949be28a79aafc1326ed4262aca5fa8b600db1ab We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Wednesday December 13 between 11:00 - 11:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:30:00 +0000 https://status.gigs.com/incident/299326#6c2317f9bb9d9e34a8cff4775c63ae57d4b864844d23a71c30443b998fcd3870 Maintenance completed https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:30:00 +0000 https://status.gigs.com/incident/299326#6c2317f9bb9d9e34a8cff4775c63ae57d4b864844d23a71c30443b998fcd3870 Maintenance completed https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:30:00 +0000 https://status.gigs.com/incident/299326#6c2317f9bb9d9e34a8cff4775c63ae57d4b864844d23a71c30443b998fcd3870 Maintenance completed https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:00:00 -0000 https://status.gigs.com/incident/299326#724e189297dbe7a05483d3b8949be28a79aafc1326ed4262aca5fa8b600db1ab We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Wednesday December 13 between 11:00 - 11:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:00:00 -0000 https://status.gigs.com/incident/299326#724e189297dbe7a05483d3b8949be28a79aafc1326ed4262aca5fa8b600db1ab We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Wednesday December 13 between 11:00 - 11:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/299326 Wed, 13 Dec 2023 11:00:00 -0000 https://status.gigs.com/incident/299326#724e189297dbe7a05483d3b8949be28a79aafc1326ed4262aca5fa8b600db1ab We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Wednesday December 13 between 11:00 - 11:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:14:07 +0000 https://status.gigs.com/incident/287649#ea1cade30334434a36987073b5830597c2208c9c2915f578dd79d8b2eda80e4e Maintenance completed https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:14:07 -0000 https://status.gigs.com/incident/287649#86c4098aa38d2c3758571cb9aaee988a2fd1673cea9e377f440b70d29f1f13d4 We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Friday November 17 between 11:00 - 11:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:14:07 +0000 https://status.gigs.com/incident/287649#ea1cade30334434a36987073b5830597c2208c9c2915f578dd79d8b2eda80e4e Maintenance completed https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:14:07 -0000 https://status.gigs.com/incident/287649#86c4098aa38d2c3758571cb9aaee988a2fd1673cea9e377f440b70d29f1f13d4 We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Friday November 17 between 11:00 - 11:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:14:07 +0000 https://status.gigs.com/incident/287649#ea1cade30334434a36987073b5830597c2208c9c2915f578dd79d8b2eda80e4e Maintenance completed https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:14:07 -0000 https://status.gigs.com/incident/287649#86c4098aa38d2c3758571cb9aaee988a2fd1673cea9e377f440b70d29f1f13d4 We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Friday November 17 between 11:00 - 11:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:00:00 -0000 https://status.gigs.com/incident/287649#86c4098aa38d2c3758571cb9aaee988a2fd1673cea9e377f440b70d29f1f13d4 We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Friday November 17 between 11:00 - 11:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:00:00 -0000 https://status.gigs.com/incident/287649#86c4098aa38d2c3758571cb9aaee988a2fd1673cea9e377f440b70d29f1f13d4 We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Friday November 17 between 11:00 - 11:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/287649 Fri, 17 Nov 2023 11:00:00 -0000 https://status.gigs.com/incident/287649#86c4098aa38d2c3758571cb9aaee988a2fd1673cea9e377f440b70d29f1f13d4 We will be performing maintenance on the Gigs API which might cause service downtime for up to 15 minutes on Friday November 17 between 11:00 - 11:15 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/281959 Sun, 05 Nov 2023 19:00:00 +0000 https://status.gigs.com/incident/281959#8cef0b22fd0c7dd0ec6364a4a85470156c8cd359bccde11be6b41a3a577944d1 Maintenance completed https://status.gigs.com/incident/281959 Sun, 05 Nov 2023 03:00:00 -0000 https://status.gigs.com/incident/281959#e7696c985cca408445a71f4679779f6a85e4d89045e28a3ef93674fb20254d98 AT&T has announced an extended maintenance window from 2023-11-05 03:00 UTC to 2023-11-05 19:00 UTC, during which it likely won't be possible to activate subscriptions. Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion. We'll monitor the situation and provide additional information if necessary. https://status.gigs.com/incident/259126 Sun, 17 Sep 2023 13:00:00 +0000 https://status.gigs.com/incident/259126#2dbb4e844749f0326e450bf4663456f25cfbc43e57bbf31209f975d3bd29ecd9 Maintenance completed https://status.gigs.com/incident/259126 Sat, 16 Sep 2023 22:00:00 -0000 https://status.gigs.com/incident/259126#913731c189df35d5cdb5cdf1a45dbbec163db69c67177b19e77d76299b3f0d07 Telefonica O2 has announced an extended maintenance window from 2023-09-16 20:00 UTC to 2023-09-17 13:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion. We'll monitor the situation and provide additional information if necessary. https://status.gigs.com/incident/232485 Wed, 26 Jul 2023 08:43:00 -0000 https://status.gigs.com/incident/232485#9c849755994a94118ca3a65c960661cebbbef9488aca78d04669ebbe5f1b5ba4 We have resolved the network provider activation delay degradation - all affected subscriptions have now been activated and new subscriptions will activate normally going forward. We apologize for any inconvenience this may have caused you - our team continues to work hard on improvements to reduce the likelihood of any similar future incidents. https://status.gigs.com/incident/232485 Sat, 15 Jul 2023 15:00:00 -0000 https://status.gigs.com/incident/232485#39da32fead5c623689bcb4407af7e3897e47f7abd5941c42074dc711fa2e0d5c We've established a temporary solution to the ongoing AT&T service degradation affecting new subscription activations. Starting today, pending AT&T subscriptions will be activated in daily batches. This is a temporary solution, and we're diligently working on a real-time, permanent fix with AT&T. Expect an update on the long-term solution early next week. Thank you for your understanding and patience. https://status.gigs.com/incident/232485 Fri, 14 Jul 2023 19:32:00 -0000 https://status.gigs.com/incident/232485#b42065f525db72290eb2549462b33229948367450e2847b36004b45e93d19ff8 AT&T continues to experience a service degradation, which is causing a delay in the activation of new subscriptions. Our team is working on a fix and hopes to be able to provide an update shortly. Our system will automatically process all pending subscriptions once the issue has been resolved. https://status.gigs.com/incident/232485 Fri, 14 Jul 2023 08:32:00 -0000 https://status.gigs.com/incident/232485#c15b673d60db92b369163ea5da0294932d806f31d4a7f3bf8f9d787d398a0475 We're still continuing to work with AT&T on resolving the current delays with subscription activations. We'll process all pending subscriptions automatically once the root cause is identified and resolved. https://status.gigs.com/incident/232485 Thu, 13 Jul 2023 15:39:00 -0000 https://status.gigs.com/incident/232485#7c49272249957f52765ac08fa5771db90adf73b715beda1bb17bcf1311b4365a AT&T is currently experiencing a service degradation, which is delaying the activation of new subscriptions. Our system will automatically process all pending subscriptions once the issue has been resolved. https://status.gigs.com/incident/229231 Thu, 06 Jul 2023 01:15:00 -0000 https://status.gigs.com/incident/229231#4d3ec8b84b952f8b15443cf9a92c676e781e5e9629c0ead86c3362147219ab4b We're not seeing any errors in our logs anymore since 01:10 UTC. We'll continue to monitor the situation, but it appears that the issue has been resolved. https://status.gigs.com/incident/229231 Thu, 06 Jul 2023 01:15:00 -0000 https://status.gigs.com/incident/229231#4d3ec8b84b952f8b15443cf9a92c676e781e5e9629c0ead86c3362147219ab4b We're not seeing any errors in our logs anymore since 01:10 UTC. We'll continue to monitor the situation, but it appears that the issue has been resolved. https://status.gigs.com/incident/229231 Thu, 06 Jul 2023 00:30:00 -0000 https://status.gigs.com/incident/229231#f85cf61c45cb43625be9a9a8f62de508b58cdba3adde6d1dd47d4b30113ef453 Our infrastructure provider confirmed that they are investigating the issue. They can't provide an ETA yet. We will follow with an update no later than July 6th 08:00 UTC. https://status.gigs.com/incident/229231 Thu, 06 Jul 2023 00:30:00 -0000 https://status.gigs.com/incident/229231#f85cf61c45cb43625be9a9a8f62de508b58cdba3adde6d1dd47d4b30113ef453 Our infrastructure provider confirmed that they are investigating the issue. They can't provide an ETA yet. We will follow with an update no later than July 6th 08:00 UTC. https://status.gigs.com/incident/229231 Wed, 05 Jul 2023 23:42:00 -0000 https://status.gigs.com/incident/229231#328947a92832ee83f2e77f93d9341ecceb10d47ee5cf96e973a92d522aba743a We noticed an increased error rate when requesting Connect and Dashboard due to a degradation of our cloud infrastructure provider. Users may experience intermittent error messages. Our team is in contact with our infrastructure provider and we'll update our status page when the issue is resolved, but no later than July 6th 08:00 UTC. https://status.gigs.com/incident/229231 Wed, 05 Jul 2023 23:42:00 -0000 https://status.gigs.com/incident/229231#328947a92832ee83f2e77f93d9341ecceb10d47ee5cf96e973a92d522aba743a We noticed an increased error rate when requesting Connect and Dashboard due to a degradation of our cloud infrastructure provider. Users may experience intermittent error messages. Our team is in contact with our infrastructure provider and we'll update our status page when the issue is resolved, but no later than July 6th 08:00 UTC. https://status.gigs.com/incident/222465 Thu, 22 Jun 2023 04:00:00 +0000 https://status.gigs.com/incident/222465#b92d4f79e560b3954834a6a594d4302eb04f1ba56022d220079664bbea2f4489 Maintenance completed https://status.gigs.com/incident/222465 Wed, 21 Jun 2023 20:00:00 -0000 https://status.gigs.com/incident/222465#9ba4da4cda1b23400bf296ed79a20300bbc526a5952c9a67d8a4d5841ea5caee Telefonica O2 has announced an extended maintenance window from 2023-06-21 20:00 UTC to 2023-06-22 04:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion. We'll monitor the situation and provide additional information if necessary. https://status.gigs.com/incident/222264 Mon, 19 Jun 2023 20:26:00 -0000 https://status.gigs.com/incident/222264#ddd48a24ec1bf8a5a68050f93ba25d9e8f09f3993af48d2b1c0cc4f7c3938df7 We have resolved the issue with the network provider, and all affected subscriptions have been activated or are currently in the activation process. Your customers will receive a message confirming the successful activation. We apologize for any inconvenience this issue may have caused you and your team, and thank you for your patience. We will continue to monitor the recovery. https://status.gigs.com/incident/222264 Mon, 19 Jun 2023 17:10:00 -0000 https://status.gigs.com/incident/222264#8c310da9fab4e2bdf592d6a1551c107e5605a567bf044c4bcf695735a8972c3f AT&T is currently experiencing a service degradation, which is delaying the activation of new subscriptions. Once the issue has been resolved, our system will automatically process all pending subscriptions until they are successfully activated. https://status.gigs.com/incident/220000 Thu, 15 Jun 2023 04:00:00 +0000 https://status.gigs.com/incident/220000#039a1ad855564a9fef70df68cb5e2bf08b3402dc985d7158a52cd8c0c2b09bbe Maintenance completed https://status.gigs.com/incident/220000 Wed, 14 Jun 2023 20:00:00 -0000 https://status.gigs.com/incident/220000#474532fe1c2e9e1517b0b8bd9f793b22bf7e945824a6195396c960f5115e8849 Telefonica O2 has announced an extended maintenance window from 2023-06-14 20:00 UTC to 2023-06-15 04:00 UTC, during which it won't be possible to activate subscriptions. Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion. We'll monitor the situation and provide additional information if necessary. https://status.gigs.com/incident/215247 Sat, 03 Jun 2023 00:16:00 -0000 https://status.gigs.com/incident/215247#fe45f0033e537d84e576b335dedc29c8e5d6c9b0096ee0b1cfda968f562642ad We were able to identify and resolve the issue with AT&T and new subscription activations are proceeding without any significant delays. The backlog of outstanding activations will now be processed. We will continue to monitor the recovery. https://status.gigs.com/incident/215247 Fri, 02 Jun 2023 19:35:00 -0000 https://status.gigs.com/incident/215247#a19f7060a38cf271580034b4a448506d3a53c3e2d1b248ee4be8bae673a0d67b We're still continuing to work with AT&T on resolving the current delays with subscription activations. We'll process all pending subscriptions automatically once the root cause is identified and resolved. https://status.gigs.com/incident/215247 Fri, 02 Jun 2023 16:24:00 -0000 https://status.gigs.com/incident/215247#ac9c88938072dc32fff698fc37873e4e55d1feb2d5189156bacdfb938824bcf7 New AT&T subscription activations are currently delayed due to a service degradation. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/205595 Sun, 14 May 2023 13:00:00 +0000 https://status.gigs.com/incident/205595#d3b56dc192229d0535e171ffd2d79f335bae298508303069ca47c13f65a15372 Maintenance completed https://status.gigs.com/incident/205595 Sat, 13 May 2023 20:00:00 -0000 https://status.gigs.com/incident/205595#680748bb80b368e3bf08ce052dbe1b5dd0daff201cc6a9c9a8891e658268299e Telefonica O2 has announced an extended maintenance window beginning 2023-05-13, during which it won't be possible to activate subscriptions. Usage data will also be delayed. Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion. We'll monitor the situation and provide additional information if necessary. https://status.gigs.com/incident/200168 Tue, 25 Apr 2023 13:42:00 -0000 https://status.gigs.com/incident/200168#f2b6d09d27ad3fdd54e392dae431b5fe801af591837fa7242fa92ed6d5de82ad Delivery times are back to normal. We'll continue monitoring the situation. https://status.gigs.com/incident/200168 Tue, 25 Apr 2023 13:42:00 -0000 https://status.gigs.com/incident/200168#f2b6d09d27ad3fdd54e392dae431b5fe801af591837fa7242fa92ed6d5de82ad Delivery times are back to normal. We'll continue monitoring the situation. https://status.gigs.com/incident/200168 Tue, 25 Apr 2023 13:07:00 -0000 https://status.gigs.com/incident/200168#7aaa07199a475a123674b8c6136c1a1a6784d8f9d19c56fe5c0bf8e6b37e86bc We identified issues with a third party provider and are in touch with them to resolve the issue. https://status.gigs.com/incident/200168 Tue, 25 Apr 2023 13:07:00 -0000 https://status.gigs.com/incident/200168#7aaa07199a475a123674b8c6136c1a1a6784d8f9d19c56fe5c0bf8e6b37e86bc We identified issues with a third party provider and are in touch with them to resolve the issue. https://status.gigs.com/incident/200168 Tue, 25 Apr 2023 13:00:00 -0000 https://status.gigs.com/incident/200168#09aa75f0f489f65bcd822a5c217201e93ef630e8ecd99864c5044c4926f5b180 We’re currently experiencing a delay in login code email delivery. We are investigating the issue and will provide updates as we learn more. https://status.gigs.com/incident/200168 Tue, 25 Apr 2023 13:00:00 -0000 https://status.gigs.com/incident/200168#09aa75f0f489f65bcd822a5c217201e93ef630e8ecd99864c5044c4926f5b180 We’re currently experiencing a delay in login code email delivery. We are investigating the issue and will provide updates as we learn more. https://status.gigs.com/incident/198070 Fri, 21 Apr 2023 20:11:00 -0000 https://status.gigs.com/incident/198070#b18d9d348b8d2317d0df5d0183376496d29c03cab407657c47deae747f3ee9a0 We have resolved the issue with the network provider, and all affected subscriptions have been activated or are currently in the activation process. Your customers will receive a message confirming the successful activation. We apologize for any inconvenience this issue may have caused you and your team, and thank you for your patience. We will continue to monitor the recovery. https://status.gigs.com/incident/198070 Fri, 21 Apr 2023 18:35:00 -0000 https://status.gigs.com/incident/198070#10ca38516a11cdccf50cdeeef7d4db172099665862cae19ba207920fb1ea1ba0 We apologize for the inconvenience caused by the current delay in subscription activations for AT&T. Our team is working closely with the service provider to resolve the issue as quickly as possible, and we appreciate your continued patience. As soon as the service is restored, all outstanding subscriptions will be processed automatically without any further delay. https://status.gigs.com/incident/198070 Thu, 20 Apr 2023 21:57:00 -0000 https://status.gigs.com/incident/198070#22aea774edb07278d9b974aa0d2667525b8273297d2e38523cfc43961afc3ced Subscription activations remain delayed on AT&T. We appreciate your continued patience while we work with them to restore service. Once the issue is resolved, all outstanding subscriptions will be processed automatically. https://status.gigs.com/incident/198070 Thu, 20 Apr 2023 13:46:00 -0000 https://status.gigs.com/incident/198070#30a798d0ff4d74dc815fa553caaa785ecacc96ed93f3f386db3f48cebc3e8e05 We are still working with AT&T to find a solution for the lag in subscription activations. Once the issue is resolved, all outstanding subscriptions will be processed automatically. We appreciate your ongoing patience. https://status.gigs.com/incident/198391 Thu, 20 Apr 2023 13:16:00 -0000 https://status.gigs.com/incident/198391#bd264b3ac754d330854deb9cd39eacb6f090eaf6f3e7250d243b96c02905eec2 The issue has been resolved and images are loading normally. https://status.gigs.com/incident/198391 Thu, 20 Apr 2023 13:16:00 -0000 https://status.gigs.com/incident/198391#bd264b3ac754d330854deb9cd39eacb6f090eaf6f3e7250d243b96c02905eec2 The issue has been resolved and images are loading normally. https://status.gigs.com/incident/198391 Thu, 20 Apr 2023 12:49:00 -0000 https://status.gigs.com/incident/198391#40ddc1dd4a9adbec22b96f892d35506d78a3c33522e6a1e886a336ece93b2e08 We have mitigated the issue and images are loading in most cases, but some users might experience sporadic errors. We are monitoring it closely to ensure that the recovery is completed. https://status.gigs.com/incident/198391 Thu, 20 Apr 2023 12:49:00 -0000 https://status.gigs.com/incident/198391#40ddc1dd4a9adbec22b96f892d35506d78a3c33522e6a1e886a336ece93b2e08 We have mitigated the issue and images are loading in most cases, but some users might experience sporadic errors. We are monitoring it closely to ensure that the recovery is completed. https://status.gigs.com/incident/198391 Thu, 20 Apr 2023 11:27:00 -0000 https://status.gigs.com/incident/198391#9728697d600634141984e0b307868b11b314069c07fcbae0de89fee0a0135bcd Images are not currently loading in Connect and Dashboard. We have identified the root cause of the problem and will provide updates once resolved. https://status.gigs.com/incident/198391 Thu, 20 Apr 2023 11:27:00 -0000 https://status.gigs.com/incident/198391#9728697d600634141984e0b307868b11b314069c07fcbae0de89fee0a0135bcd Images are not currently loading in Connect and Dashboard. We have identified the root cause of the problem and will provide updates once resolved. https://status.gigs.com/incident/198070 Thu, 20 Apr 2023 07:16:00 -0000 https://status.gigs.com/incident/198070#429f71e3f3ecc31137fc3e4627159859a0f2fa35ed6e29ff48119d94de00fc51 We're continuing to work with AT&T on a resolution to delays in subscription activations. We'll process all pending subscriptions automatically once the root cause is identified and resolved. Thank you for your continued patience. https://status.gigs.com/incident/198070 Wed, 19 Apr 2023 22:31:00 -0000 https://status.gigs.com/incident/198070#369eb026905be697d3b1c1c449f60ebe2a7ac1ef8a874b86f692b8bee8b3f165 We're still investigating the delay in new AT&T subscriptions. A support ticket has been opened, and we'll process pending subscriptions automatically once the root cause is identified and resolved. https://status.gigs.com/incident/198070 Wed, 19 Apr 2023 15:35:00 -0000 https://status.gigs.com/incident/198070#002cab53ae8a5525ed2546c4098799f61d42d5ee3a524accfa70d9f43ceca03a New AT&T subscription activations are currently delayed due to a service degradation. We've opened a support ticket and are waiting for a resolution of the issue. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/178295 Wed, 01 Mar 2023 20:04:00 -0000 https://status.gigs.com/incident/178295#aa3016338bda89ebad67962befc90798e3eb9299d2fdbddb610839b5d2300bfd Gigs has resolved the issue with the network provider and has processed the backlog of AT&T subscriptions. Measures have been implemented to ensure that such issues do not arise again. We apologize for any inconvenience this has caused your business and customers. https://status.gigs.com/incident/178295 Wed, 01 Mar 2023 11:46:00 -0000 https://status.gigs.com/incident/178295#b5b056da9edd5989421943141446ee6e40fc1bf3c975f4f1d99ed66771707376 Gigs is continuing to experience delayed activations on AT&T subscriptions. We are actively working on a solution with the network provider and appreciate your patience. https://status.gigs.com/incident/178295 Mon, 27 Feb 2023 09:51:00 -0000 https://status.gigs.com/incident/178295#3a32f64a9be47c1eb82045acde9f1f12214126d908f4752f001983c2eac1110e Gigs is continuing to experience delayed activations on AT&T subscriptions. The network has identified the challenge and are working to resolve the issue as quickly as possible. We’ll continue sharing consistent updates and appreciate your patience. https://status.gigs.com/incident/178295 Thu, 23 Feb 2023 11:40:00 -0000 https://status.gigs.com/incident/178295#bc3639086f939a903580ff549aeabcf43c7ae816ed10b3c5c51234d68057f129 New AT&T subscription activations are currently delayed due to unexpected errors. We've opened a support ticket and are waiting for a resolution of the issue. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/175090 Tue, 14 Feb 2023 17:18:00 -0000 https://status.gigs.com/incident/175090#fef28e0e007a2ef1c8c8f8c920b6fa8e6429948943e29e92868309590682c230 The health of T-Mobile services has been restored. Any pending T-Mobile subscriptions that had accumulated during this incident have been successfully processed and are now active. We will continue to monitor the situation and provide additional updates if necessary. https://status.gigs.com/incident/175090 Tue, 14 Feb 2023 09:58:00 -0000 https://status.gigs.com/incident/175090#76c42d29c1bed096910364aafdb3b412915bfe8ad746664bb3712f924984986a T-Mobile is currently experiencing a service disruption across their network affecting voice, messaging, data, and high-speed internet services. These issues are already being worked on by the network and resolving quickly. If any subscribers are experiencing trouble with their service we recommend rebooting their device or toggling airplane mode to re-sync their devices and restore services. https://status.gigs.com/incident/152117 Tue, 10 Jan 2023 08:29:00 -0000 https://status.gigs.com/incident/152117#976e0c3522c6376010145d19edb04785205089c9fd2e4d00446de6132fd53b95 The service provider has just rolled out a solution to the issue. All pending AT&T subscriptions have been successfully processed and are now active. We are discussing options with the service provider to avoid similar issues in the future. Thank you for your patience. https://status.gigs.com/incident/152117 Tue, 10 Jan 2023 07:33:00 -0000 https://status.gigs.com/incident/152117#c54fb251db8987c17086503ab15c26228e715fe3d31b04dcae5d9a10ca1752a0 We have identified the root cause of the issue and are working with a service provider to implement the solution, but resolution will take time. AT&T subscription activations will likely continue to be delayed. We'll monitor the situation and update the status page once we receive any additional information. https://status.gigs.com/incident/152117 Tue, 10 Jan 2023 06:31:00 -0000 https://status.gigs.com/incident/152117#ecbb286d861b88fc93ca6302a8d2583626ee20d83e5fa888c8546665eddc3d1d New AT&T subscription activations are currently delayed due to unexpected errors. We've opened a support ticket and are waiting for a resolution of the issue. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/149782 Sun, 01 Jan 2023 11:29:00 -0000 https://status.gigs.com/incident/149782#fbe15b67bea57c222029716a7666222356b6a22c2b61fada95ccab4f18dc2bb5 All pending subscriptions have been processed and all systems are fully operational again. We will work with our vendor to understand the root cause of the issue and how it can be prevented in the future. Thank you for your patience. https://status.gigs.com/incident/149782 Sun, 01 Jan 2023 08:59:00 -0000 https://status.gigs.com/incident/149782#0f5b7f44a9adf3a9863eacda7023a9dc8029ae1ec6a224da4533167be870605f Subscription activations for providers T-Mobile and AT&T are currently delayed. We identified a technical problem in a third-party system and escalated the issue to their support team. We're waiting to hear back from them and will continue to monitor the situation. Once the issue has been resolved our system will automatically process all pending subscriptions until they are successfully activated. https://status.gigs.com/incident/143352 Mon, 12 Dec 2022 16:30:00 -0000 https://status.gigs.com/incident/143352#35f459558389d89ada6160cc643d502713fe38b66b35867b45c5131c10305dc9 All AT&T subscription activations have been going though since our last update. We're still working with AT&T on identifying the underlying problems and will discuss options to prevent similar issues from happening in the future. We will share more detailed reports with affected customers during the next days and will mark the incident as resolved for now. Thank you so much for your patience. https://status.gigs.com/incident/143352 Sat, 10 Dec 2022 20:32:00 -0000 https://status.gigs.com/incident/143352#52c25c9d379509df25ad849be16c84c24c6487fcc762101a332da71b05c9dd72 Our workaround appears to be working as expected. All pending subscriptions have now been successfully activated, and the issue should no longer affect new subscriptions going forward. A full fix on AT&T's side is currently expected by Monday. We will continue to monitor the situation. https://status.gigs.com/incident/143352 Sat, 10 Dec 2022 17:00:00 -0000 https://status.gigs.com/incident/143352#4b9a58f34e39933bda473653505f99be9710f6527110573572a11bbed293e06d We believe we were able to find a workaround which should resolve the problem for all new AT&T subscription activations going forward. We'll continue working with the carrier support team on finding solutions for the pending subscriptions. We'll provide further updates once we hear back from their team. https://status.gigs.com/incident/143352 Sat, 10 Dec 2022 15:00:00 -0000 https://status.gigs.com/incident/143352#04664481fdebd37a43ff12a77e75c1a75eb4aaf6e41bb72c6ae66286b859a8c2 We are still seeing issues with AT&T subscription activations and are working with support engineers on finding a solution as soon as possible. We'll provide further updates once we get more information on this matter. https://status.gigs.com/incident/143352 Sat, 10 Dec 2022 00:52:00 -0000 https://status.gigs.com/incident/143352#4fb703242976170c90331e187b91fa243d65b02dc965e5771ab00b7ba67619b2 We are still working with AT&T to resolve the issue. A preliminary solution should be implemented by Saturday, 9am ET with pending subscriptions being activated. https://status.gigs.com/incident/143352 Fri, 09 Dec 2022 16:00:00 -0000 https://status.gigs.com/incident/143352#818490424e32b89d51147b9100e31059b5906536b725091d4ce0d69d5d0118d4 Unfortunately we still have no additional information to share at this time. We escalated the issue with the downstream carrier and engineers on their end are working on finding a solution to this problem. We'll provide an update once the situation is resolved. https://status.gigs.com/incident/143352 Thu, 08 Dec 2022 01:00:00 -0000 https://status.gigs.com/incident/143352#c5ea6c8793fe46d4b0ae5118c9f50516e0452d83ba53d14cfba6c578df3efb4d AT&T is currently not able to activate new subscriptions. All subscriptions will be able to processed on our end, but will be stuck in status pending until the issue has been resolved by them. Our system will automatically recover and activate subscriptions once activated by AT&T. We are in contact with AT&T's support engineers and are awaiting a resolution of the issue. We'll provide further updates once received by AT&T. https://status.gigs.com/incident/139700 Mon, 28 Nov 2022 16:23:00 -0000 https://status.gigs.com/incident/139700#f9859ea1020c64114b8d08c757455fe96626d4c19f39c023ce7146a8a111b027 AT&T has resolved the issue. All pending subscriptions have been processed and all systems are fully operational again. https://status.gigs.com/incident/139700 Mon, 28 Nov 2022 07:27:00 -0000 https://status.gigs.com/incident/139700#a4da15a46f5fdf5c10efb5ec008b6c94c9f9ccc9b81bcf28b71a5f7b3f697a2a AT&T is currently experiencing a service degradation, which is delaying the activation of new subscriptions. Once the issue has been resolved, our system will automatically process all pending subscriptions until they are successfully activated. https://status.gigs.com/incident/136633 Thu, 17 Nov 2022 08:12:00 -0000 https://status.gigs.com/incident/136633#fbbc115e653158c478188c10dd53f75b8ac7c7cb607632bd55bff2047b67adf4 All clear! All impacted AT&T subscriptions have been activated during the last minutes and the incident is now fully resolved. We'll discuss options to avoid similar issues with the service provider. Thank you for your patience. https://status.gigs.com/incident/136633 Thu, 17 Nov 2022 08:00:00 -0000 https://status.gigs.com/incident/136633#93acd4370c6f3d0408e196ccdb09383d76929e1d1fcc22f9e5803a3a2520cadf The service provider has just rolled our a solution to the issue. All pending subscriptions will be retried automatically and should activate during the next minutes. We'll monitor the situation and update the incident once service is fully restored. https://status.gigs.com/incident/136633 Wed, 16 Nov 2022 23:45:00 -0000 https://status.gigs.com/incident/136633#a3cb5eef16d6fc143ab01e0f0813890e99732e7c94665eb51650415c50b8487c The service provider has identified the root cause, but the resolution will take time. AT&T subscription activations will likely be delayed throughout the night. We'll monitor the situation and update the status page once we receive any further information. https://status.gigs.com/incident/136633 Wed, 16 Nov 2022 22:30:00 -0000 https://status.gigs.com/incident/136633#12b09a18a19908276899535e52c70eb26ed135a926fc7062ce5c5b4fee4e4ea5 New AT&T subscription activations are currently delayed due to unexpected errors. We've opened a support ticket and are waiting for a resolution of the issue. Once the root cause has been identified and resolved our systems will automatically process all pending subscriptions. https://status.gigs.com/incident/129016 Mon, 24 Oct 2022 05:45:00 -0000 https://status.gigs.com/incident/129016#171e1aad4edb153124924948ad9766767eafd61b0a7e3608d8e11fe08401740c All pending subscriptions have been processed and all systems are fully operational again. We will work with our vendor to understand the root cause of the issue and how it can be prevented in the future. Thank you for your patience. https://status.gigs.com/incident/129016 Sun, 23 Oct 2022 21:00:00 -0000 https://status.gigs.com/incident/129016#fc4f119a240c436e04d0e6eb0343969e53461904c5a426b3a5316c33a598f9e7 Subscription activations for providers T-Mobile and AT&T are currently delayed. We identified a technical problem in a third-party system and escalated the issue to their support team. We're waiting to hear back from them and will continue to monitor the situation. Once the issue has been resolved our system will automatically process all pending subscriptions until they are successfully activated. https://status.gigs.com/incident/128027 Sun, 23 Oct 2022 16:00:00 +0000 https://status.gigs.com/incident/128027#dc2d02c5bdcd34c085ce13528eba5e0f324f0786c04d9f2f349c342af61d5a39 Maintenance completed https://status.gigs.com/incident/128027 Sat, 22 Oct 2022 20:00:00 -0000 https://status.gigs.com/incident/128027#3c5e53e5e7d62389afb4892c885cc87aa8ea911dabe7044978f134151a76b23c Telefonica O2 announced an extended maintenance window beginning 2022-10-22, during which it won't be possible to activate or terminate subscriptions, and new users won't be able to make phone calls. Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion. We'll monitor the situation and provide additional information if necessary. https://status.gigs.com/incident/127726 Thu, 20 Oct 2022 05:30:00 +0000 https://status.gigs.com/incident/127726#5aef23f44e58fbc72d2bf578288dade114a4ba88452904e65021d28a47da5eb4 Maintenance completed https://status.gigs.com/incident/127726 Thu, 20 Oct 2022 02:30:00 -0000 https://status.gigs.com/incident/127726#28dde7af05bf39dd2627528e66f30feda5c420ff0c2f1d59f436ef1f3734d00a Telefonica O2 announced a scheduled maintenance window for 2022-10-20. During this window, it won't be possible to activate or terminate subscriptions, and new users won't be able to make phone calls. Our system will continue to record all subscription creation and cancellation requests during the time frame and automatically retry them until completion. We'll monitor the situation and provide additional information if necessary. https://status.gigs.com/incident/122849 Mon, 03 Oct 2022 10:34:00 -0000 https://status.gigs.com/incident/122849#f2b2cbd56e705ad6e5001b5fc83f0a2e08c0d1be5b513ee8fa39c2c882da358e Unscheduled T-Mobile system maintenance has been completed. All services are working as expected. https://status.gigs.com/incident/122849 Sun, 02 Oct 2022 04:00:00 -0000 https://status.gigs.com/incident/122849#82d2e0111bb6ed24774b4d85e68ba37a070f2cd4b57e1a714ff3d98fed475c43 T-Mobile informed us about an unscheduled system maintenance. API and subscription activation may be intermittently unavailable. Our systems will automatically retry all pending subscriptions until completion. https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:26:38 +0000 https://status.gigs.com/incident/116143#9ff52ce78daac050b1dcdad5e4a75064841c4824dd7608207dec20f0b948ee4e Maintenance completed https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:26:38 -0000 https://status.gigs.com/incident/116143#bef7c916994b85796291f3532bb642c12ceeec3762b32a412e722e12c101e380 We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Thursday September 8 between 08:00 - 08:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:26:38 +0000 https://status.gigs.com/incident/116143#9ff52ce78daac050b1dcdad5e4a75064841c4824dd7608207dec20f0b948ee4e Maintenance completed https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:26:38 -0000 https://status.gigs.com/incident/116143#bef7c916994b85796291f3532bb642c12ceeec3762b32a412e722e12c101e380 We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Thursday September 8 between 08:00 - 08:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:26:38 +0000 https://status.gigs.com/incident/116143#9ff52ce78daac050b1dcdad5e4a75064841c4824dd7608207dec20f0b948ee4e Maintenance completed https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:26:38 -0000 https://status.gigs.com/incident/116143#bef7c916994b85796291f3532bb642c12ceeec3762b32a412e722e12c101e380 We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Thursday September 8 between 08:00 - 08:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:00:00 -0000 https://status.gigs.com/incident/116143#bef7c916994b85796291f3532bb642c12ceeec3762b32a412e722e12c101e380 We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Thursday September 8 between 08:00 - 08:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:00:00 -0000 https://status.gigs.com/incident/116143#bef7c916994b85796291f3532bb642c12ceeec3762b32a412e722e12c101e380 We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Thursday September 8 between 08:00 - 08:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/116143 Thu, 08 Sep 2022 08:00:00 -0000 https://status.gigs.com/incident/116143#bef7c916994b85796291f3532bb642c12ceeec3762b32a412e722e12c101e380 We will be performing maintenance on the Gigs API which might cause service downtime for up to 30 minutes on Thursday September 8 between 08:00 - 08:30 UTC. Other related services such as Dashboard and Connect will be affected. During this time window some users might experience service disruption. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/113004 Sun, 28 Aug 2022 05:00:00 +0000 https://status.gigs.com/incident/113004#2743f17ad0bc1525648275a5ea44ee670a7baf4074a3829b2dca229dff9de2f2 Maintenance completed https://status.gigs.com/incident/113004 Sat, 27 Aug 2022 18:00:00 -0000 https://status.gigs.com/incident/113004#98cc2e057588193e16e939d9e7ee3281a2fe78337773aa9cafde624feb93edc4 Telefonica O2 announced a scheduled maintenance this weekend on their systems. During the announced time frame it won't be possible to activate or terminate subscriptions, and new users won't be able to make phone calls. Our system will continue to record all subscription creation and cancellation requests during the time frame and automatically retry them until completion. We'll monitor the situation and provide additional information if necessary. https://status.gigs.com/incident/101706 Wed, 13 Jul 2022 11:34:00 -0000 https://status.gigs.com/incident/101706#752d22919bdeee07f4dbbe7891b14c3a31bf677d531db2e1235e612ce862299c We have mitigated the issue related to delayed subscription activations and renewals and will continue to monitor the service to ensure the restoration of connectivity. https://status.gigs.com/incident/101706 Wed, 13 Jul 2022 09:17:00 -0000 https://status.gigs.com/incident/101706#45afc7b8cb1fd365464acc5aab1c46e50a2677963b2cfc29553db6210a344fb6 Our engineers implemented a fix to mitigate the timeouts. While our engineers are still working on solving the underlying issue, subscription activations and renewals can be delayed. We will provide an update when the solution is fully implemented. https://status.gigs.com/incident/101706 Wed, 13 Jul 2022 08:15:00 -0000 https://status.gigs.com/incident/101706#9085bd15270d56be1c7cab308e61635ec95b07f4f0c349d9d6a961321e422b20 We are experiencing periodical request timeouts of our API. Our engineers identified the root cause and are working on a solution. https://status.gigs.com/incident/98294 Tue, 28 Jun 2022 10:59:00 -0000 https://status.gigs.com/incident/98294#7fb49a3f7f7a1de22f113670ec796c7a6674f1bad09131db65f443550f327902 We have resolved the issue and all API endpoints are functioning again as expected. We will continue to monitor the situation. https://status.gigs.com/incident/98294 Tue, 28 Jun 2022 10:40:00 -0000 https://status.gigs.com/incident/98294#a1715ea46637bdb8bf1a2dfcbe426a3f4b7556db03922b230258480e8baed63e Some projects are experiencing a service degradation in the API. In the affected projects API clients will be unable to list or search for devices. Engineers are working on a solution. https://status.gigs.com/incident/97403 Sat, 25 Jun 2022 01:00:00 -0000 https://status.gigs.com/incident/97403#94169d4742a4240188ea807a22e3cf0bf5dc9aca1e2a1909d52c826c550ac125 T-Mobile resolved the issue and all pending subscriptions have been processed.. https://status.gigs.com/incident/97403 Fri, 24 Jun 2022 08:29:00 -0000 https://status.gigs.com/incident/97403#b7b7986617ea21968454b9041418efeffc762896d66176d10f402b6307ca265b T-Mobile informed us of an unplanned outage affecting their provisioning APIs. The activation of new T-Mobile subscriptions will be delayed until the issue is resolved. https://status.gigs.com/incident/96663 Tue, 21 Jun 2022 11:08:00 -0000 https://status.gigs.com/incident/96663#c8ecd381367f50242a4e33d0134d2a2cac6218663dd9ebe99cca3bb017eafca6 The issue has been resolved by T-Mobile. https://status.gigs.com/incident/96663 Tue, 21 Jun 2022 10:30:00 -0000 https://status.gigs.com/incident/96663#2885771f3dce9229ffbb9cd595b574c3a3cf117c839e51d3d79345cc57843a3b T-Mobile informed us about intermittent issues processing all kinds of API requests. Subscription activations might take longer than usual. Once the issues have been resolved all subscriptions will be processed automatically. We'll continue monitoring the situation and forward any updates provided by T-Mobile. https://status.gigs.com/incident/91866 Wed, 01 Jun 2022 20:00:00 -0000 https://status.gigs.com/incident/91866#6b0596031f9a85b5d44e7f67199eb5d7049fe2fe0535ff0556f0bfb053043cf7 T-Mobile was able to resolve the issue. All services should have been restored by now. https://status.gigs.com/incident/91866 Tue, 31 May 2022 18:00:00 -0000 https://status.gigs.com/incident/91866#fde8ca4ab4a3f12ec095514597539bc6c2f5bc7152d859fb2ff70a41071567e9 T-Mobile is experiencing a large incident in the US. Voice, Data, and Messaging services may be temporarily unavailable in the Northeast Region. This includes New York, Long Island, New England, New Jersey, Philadelphia, Virginia, Washington DC and Connecticut. Recovery is still ongoing. We'll provide an update once we receive more information. https://status.gigs.com/incident/90371 Fri, 27 May 2022 09:00:00 +0000 https://status.gigs.com/incident/90371#e641c019047ed220936ad21729d64219e6e6ed3821d462412482778599084bd7 Maintenance completed https://status.gigs.com/incident/90371 Fri, 27 May 2022 05:00:00 -0000 https://status.gigs.com/incident/90371#0a6f2b7c7ca89b7aa5d36091a831f286e588221ffca8ff9339d900c3f416b3fd T-Mobile has scheduled another maintenance window Friday May 27, 2022 05:00 UTC - Friday May 27, 2022 9:00 UTC. Subscription activations during that time frame might be delayed, and will be processed as soon as all systems are available again. https://status.gigs.com/incident/88685 Wed, 18 May 2022 04:30:00 -0000 https://status.gigs.com/incident/88685#264181cb8cfd0b2a71d4df8f81f8ad0eb53f1fa2a954f7e9e333c5902237c73b AT&T was able to resolve the issue, all subscriptions have been activated. https://status.gigs.com/incident/88685 Tue, 17 May 2022 18:00:00 -0000 https://status.gigs.com/incident/88685#a1d02315f0a0480e19a76b4385fae6254c3b29c42efd3a77f7a289dbc423c685 We are currently experiencing intermittent AT&T subscription activation failures. We informed the carrier and requested a quick resolution. Subscription activations will resume automatically once the issue has been resolved. https://status.gigs.com/incident/87667 Thu, 12 May 2022 20:45:00 -0000 https://status.gigs.com/incident/87667#f41d23a5ad7068fc56cd764ca015fe8e3f7ce30b5103231d5865a9e0927a0e8e We were informed that the issue has been identified and resolved. All pending subscriptions have been activated during the last 15 minutes. Activations appear to be fully operational again. https://status.gigs.com/incident/87667 Thu, 12 May 2022 20:00:00 -0000 https://status.gigs.com/incident/87667#b81dea347bcf6139a1f21d3bdac5b0fea85836960ae1e4dc41bd2bf572939cd0 T-Mobile subscription activations are currently delayed. We opened a high priority support ticket and are waiting for more information and resolution. We'll continue to monitor the situation. https://status.gigs.com/incident/84967 Sun, 08 May 2022 15:00:00 +0000 https://status.gigs.com/incident/84967#4e8caeafd192961f1980b2df241060508f1c45c9ef88f35892936224ddec1c36 Maintenance completed https://status.gigs.com/incident/84967 Sun, 08 May 2022 05:00:00 -0000 https://status.gigs.com/incident/84967#20d506e14b77ff08506efbf49f9b758d05ae56be6fe1221449ed92e1f625443b T-Mobile will undergo a scheduled maintenance on Sunday May 8th. Subscription activations during that timeframe may be delayed. Our systems will automatically retry activations until they are completed. https://status.gigs.com/incident/84681 Thu, 28 Apr 2022 19:39:00 -0000 https://status.gigs.com/incident/84681#23d6ef1d9bd8c8780eb13eb83f4f3357feab927da0ab42200ad938c24e818aa6 Connect is back online and operational. We will continue to monitor the situation. https://status.gigs.com/incident/84681 Thu, 28 Apr 2022 19:15:00 -0000 https://status.gigs.com/incident/84681#49f27e440140eb23494fc72265f7097e64d6f6bbf011bc306311bace38f97583 We continue to work on restoring Connect. We expect this to be resolved within the next 30-60 minutes. Thank you for your patience. https://status.gigs.com/incident/84681 Thu, 28 Apr 2022 19:00:00 -0000 https://status.gigs.com/incident/84681#4d04cebc77667ceee5cc456b602a2bed04fd10af45dc56c1d50ce75f44e885a9 We are in the process of recreating our Connect instances. We will provide an update with an expected ETA in max 15 minutes. https://status.gigs.com/incident/84681 Thu, 28 Apr 2022 18:31:00 -0000 https://status.gigs.com/incident/84681#d35d404055da61c8b95f0a07e4ed3bd2ca1bbf40e49ee2675be2d742244541c1 Connect is currently unavailable for all users due to an internal configuration issue. Our Engineers are currently working on restoring Connect for all users. https://status.gigs.com/incident/67331 Sat, 22 Jan 2022 22:16:00 -0000 https://status.gigs.com/incident/67331#f5b2c27e62bdb38e8f00ebe6eb9b0fbccd4105716825293f786ebc8ea2fc4ec6 Our network partner was able to identify and fix the root cause. All systems are fully functional again. Thank you for your patience. https://status.gigs.com/incident/67331 Sat, 22 Jan 2022 22:16:00 -0000 https://status.gigs.com/incident/67331#f5b2c27e62bdb38e8f00ebe6eb9b0fbccd4105716825293f786ebc8ea2fc4ec6 Our network partner was able to identify and fix the root cause. All systems are fully functional again. Thank you for your patience. https://status.gigs.com/incident/67331 Sat, 22 Jan 2022 19:30:00 -0000 https://status.gigs.com/incident/67331#d15116ae3ed65535d61b0aea7cd6ea54db7ebe99ab8f61d85ebd1499dccd7c8f Our network partner is aware of the situation and working to restore the service. Our engineers continue to monitor the situation and will provide an update once available. https://status.gigs.com/incident/67331 Sat, 22 Jan 2022 19:30:00 -0000 https://status.gigs.com/incident/67331#d15116ae3ed65535d61b0aea7cd6ea54db7ebe99ab8f61d85ebd1499dccd7c8f Our network partner is aware of the situation and working to restore the service. Our engineers continue to monitor the situation and will provide an update once available. https://status.gigs.com/incident/67331 Sat, 22 Jan 2022 18:06:00 -0000 https://status.gigs.com/incident/67331#11a7b7b265f18c2889ec3cd84501650fa8588419b7f204fa164fe3a0043105a2 We're noticing elevated error rates from the API of our network provider Global One. Engineers contacted their support and are working on a mitigation. Subscription management related to that network provider might be disturbed. https://status.gigs.com/incident/67331 Sat, 22 Jan 2022 18:06:00 -0000 https://status.gigs.com/incident/67331#11a7b7b265f18c2889ec3cd84501650fa8588419b7f204fa164fe3a0043105a2 We're noticing elevated error rates from the API of our network provider Global One. Engineers contacted their support and are working on a mitigation. Subscription management related to that network provider might be disturbed. https://status.gigs.com/incident/61142 Tue, 07 Dec 2021 08:26:38 -0000 https://status.gigs.com/incident/61142#312de3758a015bb2a4205f41f81ba43186fa5b64400f3199408e6211d1a743cb Our API and other related services will undergo regularly scheduled maintenance on Tuesday December 7 between 08:00 - 09:00 UTC. While we expect the downtime to be brief, api.gigs.tel and connect.gigs.tel may be unavailable during this time. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/61142 Tue, 07 Dec 2021 08:26:38 -0000 https://status.gigs.com/incident/61142#312de3758a015bb2a4205f41f81ba43186fa5b64400f3199408e6211d1a743cb Our API and other related services will undergo regularly scheduled maintenance on Tuesday December 7 between 08:00 - 09:00 UTC. While we expect the downtime to be brief, api.gigs.tel and connect.gigs.tel may be unavailable during this time. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/61142 Tue, 07 Dec 2021 08:26:38 +0000 https://status.gigs.com/incident/61142#bbf777bf45dcc9604ea966ac3981c8995aa60c768bc5e5a670f7a9f8dc409a9f Maintenance completed https://status.gigs.com/incident/61142 Tue, 07 Dec 2021 08:26:38 +0000 https://status.gigs.com/incident/61142#bbf777bf45dcc9604ea966ac3981c8995aa60c768bc5e5a670f7a9f8dc409a9f Maintenance completed https://status.gigs.com/incident/61142 Tue, 07 Dec 2021 08:00:00 -0000 https://status.gigs.com/incident/61142#312de3758a015bb2a4205f41f81ba43186fa5b64400f3199408e6211d1a743cb Our API and other related services will undergo regularly scheduled maintenance on Tuesday December 7 between 08:00 - 09:00 UTC. While we expect the downtime to be brief, api.gigs.tel and connect.gigs.tel may be unavailable during this time. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/61142 Tue, 07 Dec 2021 08:00:00 -0000 https://status.gigs.com/incident/61142#312de3758a015bb2a4205f41f81ba43186fa5b64400f3199408e6211d1a743cb Our API and other related services will undergo regularly scheduled maintenance on Tuesday December 7 between 08:00 - 09:00 UTC. While we expect the downtime to be brief, api.gigs.tel and connect.gigs.tel may be unavailable during this time. We will provide an additional update after the maintenance is complete. https://status.gigs.com/incident/57676 Wed, 27 Oct 2021 22:02:38 -0000 https://status.gigs.com/incident/57676#f0f4ecc09bd9306085b460513efef5d5cbad13be8d7ab9d136a78c2ff255e6da Creating new subscriptions for some plans in the U.S. is currently delayed due to problems with one of our network providers. The provider has been informed and is working to resolve the issue. We'll ensure all subscriptions will be activated as soon as systems have been restored. The provider resolved the issue, all subscriptions have been activated by now and systems are fully operationally again. https://status.gigs.com/incident/57676 Wed, 27 Oct 2021 22:02:38 -0000 https://status.gigs.com/incident/57676#f0f4ecc09bd9306085b460513efef5d5cbad13be8d7ab9d136a78c2ff255e6da Creating new subscriptions for some plans in the U.S. is currently delayed due to problems with one of our network providers. The provider has been informed and is working to resolve the issue. We'll ensure all subscriptions will be activated as soon as systems have been restored. The provider resolved the issue, all subscriptions have been activated by now and systems are fully operationally again.