This issue is now resolved. Subscription actions on AT&T-backed lines are operating normally, and the backlog of queued requests has cleared.
If you are still seeing a request that has not completed, please contact support and we will resolve it individually.
Resolved
This issue is now resolved. Subscription actions on AT&T-backed lines are operating normally, and the backlog of queued requests has cleared.
If you are still seeing a request that has not completed, please contact support and we will resolve it individually.
Monitoring
A fix has been applied and service is recovering. Queued requests are now processing, and we expect the backlog to clear over the next period.
If a request is still showing as failed or incomplete, please retry it now.
We are continuing to monitor and will confirm once the backlog is fully cleared.
Identified
We are aware of an issue affecting subscription actions on p11 AT&T-backed lines in the US. Since 13:46 UTC this is impacting activations, eSIM replacements, port-out credential generation, and subscription suspend and restore.
Affected requests are queued and retrying automatically. There is no need to resubmit them, and resubmitting may add further delay.
We have identified the cause and are working on a fix.
