Resolved
We can confirm the partner is fully operational again.
All delayed subscriptions have also been activated now.
Monitoring
The issue has been resolved as of 2026-05-24 11:06 UTC. Subscription activations and state changes are processing normally again. We are monitoring the situation and reviewing affected subscriptions.
Identified
We have identified the cause of the delayed subscriptions. P12 is experiencing an issue affecting subscription activations and state changes, including port-out credential retrieval and port scheduling.
We have escalated this to P12 and are awaiting their response. We will share another update as soon as we have more information.
Investigating
We are observing a number of delayed subscriptions, where subscriptions are not transitioning to the active state as expected. Our team is currently investigating the issue.
This started on 2026-05-22 at approximately 23:30 UTC. We will post another update as soon as we have more information.
