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Degraded

API Degradation - Request Timeouts, Delayed Subscription Activations

Jul 13 at 08:15am UTC
Affected services
API

Resolved
Jul 13 at 11:34am UTC

We have mitigated the issue related to delayed subscription activations and renewals and will continue to monitor the service to ensure the restoration of connectivity.

Updated
Jul 13 at 09:17am UTC

Our engineers implemented a fix to mitigate the timeouts. While our engineers are still working on solving the underlying issue, subscription activations and renewals can be delayed. We will provide an update when the solution is fully implemented.

Created
Jul 13 at 08:15am UTC

We are experiencing periodical request timeouts of our API. Our engineers identified the root cause and are working on a solution.