Previous incidents

Telefonica O2 has announced an extended maintenance window from 2024-03-16 21:00 UTC to 2024-03-17 14:00 UTC, during which it won't be possible to activate subscriptions.

Our system will continue to process all subscription creation and cancellation requests and automatically retry them until completion.

Telefonica O2 has announced an extended maintenance window from 2024-02-24 21:00 UTC to 2024-02-25 14:00 UTC, during which it won't be possible to activate subscriptions.

Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion.

Telefonica O2 has announced an extended maintenance window from 2024-02-23 23:00 UTC to 2024-02-24 07:00 UTC, during which it won't be possible to activate subscriptions.

Our system will continue to record all subscription creation and cancellation requests and automatically retry them until completion.

Both AT&T and T-Mobile are reporting that their networks are now operating normally. There was no impact on Gigs services throughout this period and activations continue to proceed normally.

The issue with new subscriptions activation has been resolved, and all affected subscriptions have been activated or are currently in the activation process. We apologize for any inconvenience this issue may have caused you and your team, and thank you for your patience. We will continue to monitor the recovery.