Previous incidents

The affected portings have all been successfully re-submitted. Declined portings can be re-requested by updating the incorrect PIN.

We have identified the root cause of the issue and have fixed it.

AT&T has resolved the issue and new subscription activations are being processed normally. Previous activation attempts are being re-processed. We will continue to monitor the recovery.

All systems are back to operational. Invoices can be viewed in Connect again and emails for new invoices are sent again.

There has been no data loss, all invoices created in the affected time window can be viewed through Connect.

Stripe has resolved the incident, and new purchases are now available again. This affected some of our Connect users, which encountered unrecoverable errors during checkout.

We have rolled back our systems to a working version, systems are back in operational status.