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Degraded

Activation Delays for roam.ing/three subscriptions

Aug 03 at 09:54pm UTC
Affected services
Network Providers

Resolved
Aug 04 at 07:59am UTC

The issue has been resolved, and all affected subscriptions have been activated.

Updated
Aug 04 at 07:52am UTC

The underlying issue has been resolved, and all new roam.ing/three subscriptions are activated as expected. The incident will be resolved once all affected subscriptions have been activated.

Updated
Aug 03 at 11:29pm UTC

Customers that make use of tap-to-install functionality may experience failure to activate new roam.ing/three subscriptions. Unfortunately, affected customers are likely to see the issue persist for the coming hours.

Updated
Aug 03 at 11:10pm UTC

Customers that make use of tap-to-install functionality may experience failure to activate new roam.ing/three subscriptions. We are working towards a solution.

Created
Aug 03 at 09:54pm UTC

We're observing an elevated amount of failed subscription activations for the p15 provider and engineers are investigating the issue. We will provide updates as we learn more.