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Degraded

AT&T Subscription Activation Delays

Jul 13 at 03:39pm UTC
Affected services
Network Providers

Resolved
Jul 26 at 08:43am UTC

We have resolved the network provider activation delay degradation - all affected subscriptions have now been activated and new subscriptions will activate normally going forward. We apologize for any inconvenience this may have caused you - our team continues to work hard on improvements to reduce the likelihood of any similar future incidents.

Updated
Jul 15 at 03:00pm UTC

We've established a temporary solution to the ongoing AT&T service degradation affecting new subscription activations. Starting today, pending AT&T subscriptions will be activated in daily batches.

This is a temporary solution, and we're diligently working on a real-time, permanent fix with AT&T. Expect an update on the long-term solution early next week. Thank you for your understanding and patience.

Updated
Jul 14 at 07:32pm UTC

AT&T continues to experience a service degradation, which is causing a delay in the activation of new subscriptions. Our team is working on a fix and hopes to be able to provide an update shortly. Our system will automatically process all pending subscriptions once the issue has been resolved.

Updated
Jul 14 at 08:32am UTC

We're still continuing to work with AT&T on resolving the current delays with subscription activations. We'll process all pending subscriptions automatically once the root cause is identified and resolved.

Created
Jul 13 at 03:39pm UTC

AT&T is currently experiencing a service degradation, which is delaying the activation of new subscriptions. Our system will automatically process all pending subscriptions once the issue has been resolved.