Previous incidents
Failing to calculate US taxes for new subscriptions
Resolved Oct 20 at 09:20am UTC
AWS outage appears to be resolved. US tax calculations are functioning normally.
1 previous update
AT&T Service Degradation
Resolved Sep 25 at 03:28pm UTC
The issue affecting activations and portings for provider p9 has been resolved. Our system has automatically reprocessed all affected requests.
2 previous updates
Increased number of API 5xx errors
Resolved Sep 12 at 04:32pm UTC
We have reverted the faulty change which fixed the errors. We're monitoring.
1 previous update
API, Dashboard and Connect partially degraded
Resolved Sep 04 at 08:30am UTC
Google have mitigated the connectivity issues.
1 previous update
Activation delays for p5
Resolved Sep 04 at 11:55am UTC
Pending subscriptions have been reprocessed and activations are no longer delayed.
6 previous updates
Delayed porting processing on AT&T
Resolved Aug 18 at 05:50pm UTC
AT&T has identified the root cause and resolved the issue. We will continue to monitor the recovery.
2 previous updates
Delays processing changes to p15 subscriptions
Resolved Aug 13 at 11:00am UTC
The issue has been resolved and all subscription operations are being processed normally.
1 previous update
Porting Delays on AT&T
Resolved Aug 13 at 02:14am UTC
We have identified the underlying issue and portings are again completing within normal timeframes. We will continue to monitor the recovery.
1 previous update
Activation Delays for roam.ing/three subscriptions
Resolved Aug 04 at 07:59am UTC
The issue has been resolved, and all affected subscriptions have been activated.
4 previous updates
Activation delays for p17 and p18
Resolved Aug 01 at 04:03pm UTC
The underlying issue has been resolved. All pending subscriptions have been processed successfully.
2 previous updates