Previous incidents

We have resolved the network provider activation delay degradation - all affected subscriptions have now been activated and new subscriptions will activate normally going forward. We apologize for any inconvenience this may have caused you - our team continues to work hard on improvements to reduce the likelihood of any similar future incidents.

We're not seeing any errors in our logs anymore since 01:10 UTC. We'll continue to monitor the situation, but it appears that the issue has been resolved.

We have resolved the issue with the network provider, and all affected subscriptions have been activated or are currently in the activation process. Your customers will receive a message confirming the successful activation. We apologize for any inconvenience this issue may have caused you and your team, and thank you for your patience. We will continue to monitor the recovery.

We were able to identify and resolve the issue with AT&T and new subscription activations are proceeding without any significant delays. The backlog of outstanding activations will now be processed. We will continue to monitor the recovery.