Previous incidents

June 2022
Jun 28, 2022
1 incident

API Degradation of device-related endpoints

Degraded

Resolved Jun 28 at 10:59am UTC

We have resolved the issue and all API endpoints are functioning again as expected. We will continue to monitor the situation.

1 previous update

Jun 24, 2022
1 incident

T-Mobile API Outage

Degraded

Resolved Jun 25 at 01:00am UTC

T-Mobile resolved the issue and all pending subscriptions have been processed..

1 previous update

Jun 21, 2022
1 incident

T-Mobile subscription activations delay

Degraded

Resolved Jun 21 at 11:08am UTC

The issue has been resolved by T-Mobile.

1 previous update

May 2022
May 31, 2022
1 incident

T-Mobile service incident in the Northeast

Degraded

Resolved Jun 01 at 08:00pm UTC

T-Mobile was able to resolve the issue. All services should have been restored by now.

1 previous update

May 17, 2022
1 incident

AT&T subscription activations delay

Degraded

Resolved May 18 at 04:30am UTC

AT&T was able to resolve the issue, all subscriptions have been activated.

1 previous update

May 12, 2022
1 incident

T-Mobile subscription activations delay

Degraded

Resolved May 12 at 08:45pm UTC

We were informed that the issue has been identified and resolved. All pending subscriptions have been activated during the last 15 minutes. Activations appear to be fully operational again.

1 previous update

April 2022
Apr 28, 2022
1 incident

Connect is unavailable

Downtime

Resolved Apr 28 at 07:39pm UTC

Connect is back online and operational. We will continue to monitor the situation.

3 previous updates

Apr 21, 2022
1 incident

AT&T API - Degraded Service

Degraded

Resolved Apr 22 at 10:21am UTC

The service is operating normally.

2 previous updates

Apr 18, 2022
1 incident

T-Mobile API outage

Degraded

Resolved Apr 19 at 03:10am UTC

T-Mobile fully restored the provisioning API. During the duration of the incident, activation of new subscriptions was only minimally delayed.

1 previous update