We have rescheduled the maintenance window for August 4th.

We've identified a configuration issue in our database and we've put protections in place to prevent the incident from happening again. We'll keep on monitoring the situation.

This issue has been resolved and the subscription details page is now accessible again.

A fix has been deployed, and reminder webhooks are being sent again.

Connect sessions issue resolved.

The issue has been resolved and the API performance is back to normal.

The issue is now fully resolved.

The delay was resolved and we are normally operating again.

We reverted the change that caused the issue. Event listing in Dashboard is working properly and delayed emails were sent out.

We can confirm the partner is fully operational again.
All delayed subscriptions have also been activated now.

We have resolved the issue briefly affecting availability of our API. It was caused by a longer than expected propagation of configuration changes in one of our infrastructure components (Load Balancer).

Google Cloud has informed us the issue with Load Balancer has been resolved.

Subscription activation times are back to normal.

All delayed events related to subscription/add-on activation, porting, or eSIM installation status are fully processed. We are now taking actions to ensure such issue would be caught automatically by our CI pipeline in the future.

No users should be affected by the issue going forward.

Connect Session availability has been fully restored.

The issue is resolved. Both Connect and Gigs for Work services are back to normal.