We have resolved the issue briefly affecting availability of our API. It was caused by a longer than expected propagation of configuration changes in one of our infrastructure components (Load Balancer).
Google Cloud has informed us the issue with Load Balancer has been resolved.
Subscription activation times are back to normal.
All delayed events related to subscription/add-on activation, porting, or eSIM installation status are fully processed. We are now taking actions to ensure such issue would be caught automatically by our CI pipeline in the future.
No users should be affected by the issue going forward.
Connect Session availability has been fully restored.
The issue is resolved. Both Connect and Gigs for Work services are back to normal.
The issue has been resolved. We reverted a bad configuration change.
The issue has been resolved.
The problem has been resolved. We identified an issue with our database that caused some requests to time out or fail with 5xx HTTP error.
The integration has fully recovered and we've successfully processed all queued requests.
The root cause has been identified and resolved by our partner network provider. We will keep monitoring the recovery and issue further updates if needed.
Maintenance has completed
Endpoint is fully operational again.
